Privacy Policy

This policy explains what personal information Strength-2-Strength collects, why, who it is shared with and the choices you have. It covers this website, our enquiry forms, WhatsApp and the information we hold when you train with us.

Who we are

Strength-2-Strength, Coolmine Rugby Club, 6 River Road, Ashtown, Dublin D15 NV66, Ireland is the data controller for your information. You can contact us at hello@strength2strength.ie or by WhatsApp on 086 875 1310.

What we collect

When you send an enquiry

• Your first name, phone number and email address
• The goals you tick (for example “Get stronger” or “Improve mobility”) and any message you write
• Whether you agreed to be contacted about coaching
• The page you sent the form from and, if you came from an advert, the campaign details in the link

When you message us

If you contact us on WhatsApp or by email, we receive your name, number or address and whatever you choose to tell us.

When you train with us

To coach you safely we may ask for your address, date of birth, fitness level and health information, such as injuries, medical conditions or advice from your GP or physiotherapist. Health information is a special category of data and we only collect it with your explicit consent.

Testimonials

If you agree to share your story, we use your first name, age, quotes, photos and video on this website and our social media. We only do this with your consent, and you can ask us to remove it at any time.

When you use this website

If you accept cookies, Google Analytics and our booking system’s tracking record how you use the site, such as the pages you visit and how you arrived. If you reject cookies, they don’t run. See our Cookie Policy.

How we use it, and our legal basis

• Replying to your enquiry and arranging your 1-1 Strategy Session: to take steps you asked for before you join, and with your consent to be contacted.
• Coaching you and adapting your training: to provide the service you signed up for, and your explicit consent for any health information.
• Membership administration and payments: to perform our contract with you, and to meet our legal obligations, such as keeping financial records.
• Telling you about offers and news: with your consent, which you can withdraw at any time.
• Testimonials: with your consent.
• Understanding how the website and our adverts perform: with your consent, given through the cookie banner.

Who we share it with

We don’t sell your information. We share it only with the companies that help us run the business, who may use it only on our instructions:

• Fitness Marketing Suite (built on HighLevel / LeadConnector): our CRM and booking system, where enquiries and member records are kept
• Google: website analytics, if you accept cookies
• Meta: WhatsApp, if you message us there
• Vercel: hosting for this website
• Payment providers, when you pay for membership

We may also disclose information if the law requires it, to protect our rights, or to a new owner if the business is ever sold.

Transfers outside the EU

Some of these providers are based in, or use servers in, the United States. Where that happens, the transfer is protected by the EU–US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.

How long we keep it

• Enquiries from people who don’t join: up to 2 years after we last heard from you
• Member records, including health information: for as long as you’re a member and up to 2 years afterwards
• Financial records: 6 years, as Irish tax law requires

After that we delete your information or make it anonymous.

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or move it to another provider. Where we rely on your consent, you can withdraw it at any time; this doesn’t affect anything we did before. To use any of these rights, email hello@strength2strength.ie. We’ll reply within one month.

To stop marketing messages, reply STOP to any text, use the unsubscribe link in any email, or tell us.

If you’re unhappy with how we’ve handled your information, you can complain to the Data Protection Commission, though we’d appreciate the chance to sort it out first.

Security

We use reasonable measures to protect your information, and our providers do the same. No system is completely secure, so we can’t guarantee it.

Other websites

This site links to others, such as Google Maps, Instagram and WhatsApp. Their own privacy policies apply when you use them.

Changes to this policy

If we change this policy, we’ll update it here and change the date at the top.